According to Business Management Daily:
“In a world of texts, tweets, “cube farms” and Casual Fridays, have manners gone the way of the dodo? An AP/Ipsos poll says that 69% find people ruder than a generation ago. But rudeness isn’t just bad form – it’s bad business.
The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. In today’s competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure. “
Business etiquette expert (and Emily’s great-great-granddaughter) Anna Post presents a fast-paced, informative guide to how manners (good AND bad) can impact morale … staff turnover … and your bottom line.
- 7 guides to modern office manners
- Appearance counts: the proper way to look, sound and even smell
- Ways your office or cubicle can project a professional image
- 4 non-verbal indicators of good business manners
- Email etiquette
- Cell phone and smartphone etiquette
- When NEVER to use text or email
- Social networking etiquette
- And more…
Anna Post is Emily Post’s great-great-granddaughter and an author and spokesperson for The Emily Post Institute. She has presented Emily Post Business Etiquette Seminars at corporations, organizations and universities nationwide. Anna has written on etiquette in the 21st century for The Huffington Post, The New York Times, the Associated Press, Weekend Today and The Wall Street Journal, and is a graduate of the Emily Post Business Etiquette Train the Trainer Program. She is the author and co-author of several books including Emily Post’s Etiquette, 18th Edition (October 2011), Great Get-Togethers, and Mr. Manners.